Privacy Policy

1) Personal information we collect

• Account & transactions: name, email, password (hashed), billing/shipping details, order history, and payment confirmation data (payment card details are typically processed by our payment provider, not stored by us).
• Device & usage: IP address, device identifiers, browser type, pages viewed, referrers, timestamps, and approximate location derived from IP.
• Analytics & cookies: cookie identifiers and similar technologies used to operate the site, remember preferences, and measure performance.
• Support communications: messages, attachments, and contact details when you email or request support.

2) How we use your information

• Provide and manage accounts, orders, deliveries, and customer support.
• Process payments, prevent fraud, and protect the security of our services.
• Send service-related notices (e.g., receipts, policy changes) and, where permitted, marketing communications you can opt out of.
• Analyze site performance and improve our products and user experience.
• Comply with legal and regulatory obligations and enforce our terms.

3) Consent and lawful purposes (Canada)

We generally collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. Consent may be express (e.g., checking a box) or implied (e.g., providing information to complete a purchase). You may withdraw consent subject to legal or contractual restrictions and reasonable notice.

4) Cookies and analytics choices

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Where we use analytics, we use it to understand aggregated usage and improve the site.

5) Sharing with service providers

We may share personal information with vetted service providers that help us operate (e.g., website hosting, payment processing, analytics, email/support tools, shipping). They are authorized to use information only as necessary to provide services to us, subject to contractual confidentiality and security obligations.

6) Cross-border processing

Your information may be processed or stored outside Canada (for example, in the United States) by us or our service providers. In such cases, it may be subject to the laws of those jurisdictions. We take steps to protect information using contractual and technical safeguards.

7) Retention

We retain personal information only as long as necessary for the purposes described above, including to meet legal, accounting, and reporting requirements, resolve disputes, and enforce agreements. We then securely delete, anonymize, or de-identify information where appropriate.

8) Safeguards

We use administrative, technical, and physical safeguards designed to protect personal information, such as access controls, encryption in transit (e.g., TLS), logging/monitoring, and staff confidentiality practices. No method of transmission or storage is completely secure.

9) Your rights and choices

• Request access to or correction of your personal information.
• Opt out of marketing emails using the unsubscribe link or by contacting us.
• Ask questions or make a privacy complaint; we will respond within a reasonable time.
• You may also contact the Office of the Privacy Commissioner of Canada if your concerns are not resolved.

10) Contact us